Terms and conditions


1 Formation of contract

1.1 Shoreline Cottages Limited (company number 03697007) (referred to as “we” or “us”) act as agents for the owners of the holiday property (“the Owner”). As such, the contract of letting of the property is between you and the Owner.

1.2 All bookings will be subject to these terms and conditions.  Your statutory rights are not affected by anything contained in these terms and conditions.

1.3 When you book a property, we will send you a booking confirmation form.

1.4 We reserve the right to refuse a booking prior to issuing a booking confirmation form.

1.5 These terms and conditions may be varied from time to time. If you regularly book holidays with us, please ensure that you read these terms carefully.

2 Description of the property

2.1 We aim to ensure that the information provided on our web site is accurate; however, there may be small differences between the actual property and its description.

2.2 Where, due to unforeseen circumstances the property you booked becomes unavailable, we reserve the right to provide an alternative property of similar standard and in the same locality.

3 Price

3.1 We reserve the right to vary the prices shown in the price list both up or down at any time.  However, the price on the booking confirmation form will not be altered unless the booking is amended.  All prices are inclusive of VAT where applicable.

4 Payments

4.1 For any cottages booked more than two calendar months prior to the start of the rental period you shall pay a deposit of one half of the total price when booking.  You must then pay the remaining payment at least two calendar months prior to the start of the rental period. From time to time, we may offer a reduced initial payment (deposit). For clarity, in the event of cancellation by you on such a booking, you will still remain responsible for the full holiday price.

4.2 For any cottages booked less than two calendar months prior to the start of the rental period you must pay the full price when booking.

4.3 In the event of late payment, we reserve the right to cancel the booking, in which case the provisions of Condition 8 will apply.

5 Your obligations

5.1 You must take good care of the property and its contents and leave them in the same condition as they were in on your arrival.  You will be liable for the cost of any damages, breakages, losses and any extra cleaning or repair costs that are incurred due to your non-compliance with these conditions. A minimum charge of £100 will be made should this prove necessary.

5.2 Only the number of people the property is able to sleep as shown on the web site plus any agreed z-beds and cots are allowed to stay in the property at any one time.

5.3 If the property has a Hot Tub, you must familiarise yourself with the Safety Guidelines provided and comply with them at all times. A copy is included in your Arrival Information.

5.4 You must show due consideration for other parties to include bit not be limited to refraining from abuses of the property and any abusive, offensive or rude behaviour to the owner, us or any third party such as a neighbour.

6 Pets and Other Items

6.1 You should check our web site to confirm if you are allowed to take your pet.  If you are, you must keep it under control at all times. All dogs must be on a lead when in communal areas.  At no time must your pet be left unsupervised in your property. In the event of animal faeces being left at the property, there will be an automatic charge of £100.00 made to cover cleaning costs. Dogs must also be kept off all soft furnishings unless you bring an appropriate cover such that no mess or hair is left behind. Cleaning of dog hair resulting from this is very time consuming and an automatic charge of £75.00 will be made to cover this additional work.

6.2 You are not permitted to charge e-scooters, electric bicycles or equivalent items inside the property, that have a fire risk associated with them.

6.3 Mobility scooters cannot be stored inside a property or any common area of an apartment building due to fire regulations.

7 Arrival and departure times

7.1 You will be able to have access to your cottage at 4.00 pm on the first day of your rental period and you must vacate the property by 10.00 am on the last day of your rental period. We reserve the right to make a charge of £100 per hour or part for departures after this time.

8 Cancellation

8.1 If you have to cancel your booking you must let us know in writing as soon as possible.  On receipt of such notice we will use reasonable endeavours to re-let the property.  If we are successful we will refund you your payments to date (or part if we are only able to re-let the cottage for part of your rental period or have to give a discount to sell it) less any booking fees and £100.00 per booking to cover our administration and re-marketing costs. If we are not able to re-let the cottage, you will be liable to pay 100% of the total price.

9 Insurance

9.1 We recommend that you take out insurance to protect you against any losses.  Please remember bad weather, sickness and any number of other circumstances could necessitate your failing to take your holiday and we cannot refund any monies other than as specified in clause 8 above.

10 Complaints

10.1 If you have any cause for complaint you shall bring this to the attention of the local Shoreline Cottages representative to allow them an opportunity to achieve a satisfactory solution.  In any event you should formally register your complaint at the time.  On your return from holiday you should write to us within 14 days of your return detailing your complaint.  We cannot consider any complaints where you have not complied with the above conditions.

10.2 Any failure of the Wi-Fi in the property that results from a fault with the internet service provider cannot be considered as a cause for complaint by you. As such, Wi-Fi provision is not considered to be a guaranteed and, its failure a basis for you leaving early and/or requesting any form of compensation. You will need to use your own telephone based mobile services if this occurs.

11 Rights of entry

11.1 We reserve the right to enter into the cottage at reasonable times to inspect the cottage and/or carry out any necessary repairs or maintenance.

12 Lost Property

12.1 We reserve the right to dispose of any property left in the cottage within 1 week of your departure. In the event that you require us to return any items, a minimum of £10.00 plus actual postage costs will be charged to cover postage, packaging and our own time costs in returning the goods. The amount charged will depend upon the weight and type of delivery required and will be subject to postal rates applicable at the time.

13 Provision of logs, sticks and firelighters

13.1 If your property has a log burning stove or open fire, we will provide you with sufficient logs, sticks and firelighters to last one evening in the property. Should you require further supplies these will be at an additional cost that will vary from time to time.

13 Liability

13.1 Our liability to you shall be limited to the price paid by you for booking the property.

13.2 Nothing in this clause 13 exclude our liability for death or personal injury caused by our negligence.

13.3 Your personal belonging and vehicles together with their contents are left at the property or any parking facility provided by us entirely at your own risk.

14 General

14.1 The contract between you and us is subject to English law.

14.2 If a court says that part of this Agreement is not enforceable in law the rest of the Agreement shall still be enforceable.

14.3 Unless otherwise agreed by us, you cannot transfer your rights under these terms to someone else.

SCTC 040624/1