Coronavirus (COVID-19) Policy
COVID-19 – NOVEMBER 2021
As at today’s date, our policy for COVID-19 cancellations is as follows:
A. In the event that the property you have booked cannot be used due to a government lock down, you will have the following options:
- A full refund (less 3% booking fee)
- A credit note for the full amount including the booking fee. This will be valid for a period of 2 years from the date issued and for holidays taken with Shoreline Cottages in the same period
- A booking transfer, in the same property, to a future date. In the event that the price for this holiday is higher than the amount paid to date, the difference will be due 8 weeks before the commencement of the holiday. If the holiday value is less, we will refund the difference. Should the property no longer be available to Shoreline Cottages, a transfer to a property of similar size will be permitted.
B. In the event that there are restrictions in party size due to government policy, we would expect you still to take the holiday and reduce your group size accordingly
C. In the event that the property is open but due to your own circumstances (for example, a need for you or one of your group to self-isolate or quarantine), no cancellation will be possible and our standard terms and conditions will apply.
We strongly recommend that holiday insurance is taken to cover both COVID-19 and all other circumstances that might require cancellation (for example, serious illness and travel restrictions). There is a tendency for guests not to take insurance for UK holidays but we would respectfully remind you that but for lower repatriation costs, the need for insurance remains the same.
POL-COV-2111-1 – COVID Policy
If you have a question and would like to speak with us please call us on 01947 668 888, email us at enq@shoreline-cottages.com or send us a message via Live Chat.
