Coronavirus (COVID-19) Policy

Coronavirus disease (COVID-19) UPDATED 09 September 2020

We fully support the government position that everyone’s health must take a priority and hope that the general public support their policy and bring this terrible crisis to as swift an end as possible by following the guidance given.

Cancellation of Existing Holidays

We are not able to cancel or postpone any holidays if our business is open and our properties are available to book. We do understand that you may have vulnerable or elderly guests in your party who wish not to travel. We see this as an insurance matter, and you should therefore contact your travel insurance provider to make a claim. Any guest that does not have suitable insurance and wishes to cancel must refer to our standard cancellation terms and conditions (clauses 8 & 9) that can be found on our website. Please be reminded that you will need to pay any remaining balance even if you wish to cancel.

COVID-19 Health & Safety Planning

We have put together a comprehensive COVID-19 plan for our guests as well as our housekeeping and maintenance teams to ensure their safety from the virus as far as is within our control. We have introduced industry standards and had a Health & Safety consultant produce a policy for each of our holiday cottages. Your safety and that of our own staff is at the heart of our thinking moving forward.

Travel Insurance

Shoreline Cottages has always maintained a strong position in recommending travel insurance with guests starting with our booking confirmations, but we are aware that many people do not choose this option for UK holidays. Unfortunately, this has now left these guests vulnerable to loss. We strongly recommend that you get travel insurance when you book with us.

Cancellation Policy

Our standard cancellation policy can be found in our Terms and Conditions clauses 8 and 9 on our website or by clicking on the link in your Booking Confirmation.

Overseas Guests

It is our assumption that all overseas guests will have travel insurance and as such, can make a full claim for their holiday loss. As such, our standard cancellation policy will remain in place.

Thinking of booking a future holiday with us?

We are very grateful for anyone booking one of our holiday cottages. This helps our owners and Shoreline to plan ahead with more confidence. Tourism is the lifeblood of Whitby and we really need your support to maintain this thriving sector and the livelihoods of such a large proportion of its population.

If we have to close our properties due to a COVID-19 lock down and as such, cannot provide you with your holiday, we would ask you to consider postponing your holiday rather than cancelling it as this would be helpful to the owner of the property. However, we do understand that this is not always possible. If you decide to cancel, we will refund your payment(s) minus the booking fee.

If for any reason (including illness or similar) you are unable to visit – for example, a local lockdown where you live or a government restriction such as that introduced today concerning size of group, we will not be able to refund since we are in a position to provide the service but you cannot take it.

We are not able to cancel or postpone any holidays if our business is open and our properties are available to book. We do understand that you may have vulnerable or elderly guests in your party who wish not to travel. We see this as an insurance matter, and you should therefore contact your travel insurance provider to make a claim. Any guest that does not have suitable insurance and wishes to cancel must refer to our standard cancellation terms and conditions (clauses 8 & 9) that can be found on our website. Please be reminded that you will need to pay any remaining balances even if you wish to cancel.