Terms and conditions
SHORELINE COTTAGES – BOOKING TERMS AND CONDITIONS
PLEASE READ THESE CONDITIONS CAREFULLY WHEN YOU ARE MAKING A
BOOKING. THESE CONDITIONS ARE DEEMED TO BE ACCEPTED WHETHER
BOOKING BY TELEPHONE OR ON-LINE.
1 Formation of contract
1.1 Shoreline Cottages Limited (company number 03697007) (referred to as “we” or “us”) act
as agents for the owners of the holiday property (“the Owner”). As such, the contract of
letting of the property is between you and the Owner.
1.2 All bookings will be subject to these terms and conditions. Your statutory rights are not
affected by anything contained in these terms and conditions.
1.3 When you book a property, we will send you a booking confirmation form.
1.4 We reserve the right to refuse a booking prior to issuing a booking confirmation form.
1.5 These terms and conditions may be varied from time to time. If you regularly book
holidays with us, please ensure that you read these terms carefully.
2 Description of the property
2.1 We aim to ensure that the information provided on our web site is accurate; however,
there may be small differences between the actual property and its description.
2.2 Where, due to unforeseen circumstances the property you booked becomes unavailable,
we reserve the right to provide an alternative property of similar standard and in the same
locality.
3 Price
3.1 We reserve the right to vary the prices shown in the price list both up or down at any
time. However, the price on the booking confirmation form will not be altered unless the
booking is amended. All prices are inclusive of VAT where applicable.
4 Payments
4.1 For any cottages booked more than two calendar months prior to the start of the rental
period you shall pay a deposit of one half of the total price when booking. You must then
pay the remaining payment at least two calendar months prior to the start of the rental period.
4.2 For any cottages booked less than two calendar months prior to the start of the rental
period you must pay the full price when booking.
4.3 In the event of late payment, we reserve the right to cancel the booking, in which case the
provisions of Condition 8 will apply.
5 Your obligations
5.1 You must take good care of the property and its contents and leave them in the same
condition as they were in on your arrival. You will be liable for the cost of any damages,
breakages, losses and any extra cleaning or repair costs that are incurred due to your non-
compliance with these conditions.
5.2 Only the number of people the property is able to sleep as shown on the web site plus any
agreed z-beds and cots are allowed to stay in the property at any one time.
5.3 If the property has a Hot Tub, you must familiarise yourself with the Safety Guidelines
provided and comply with them at all times. A copy is included in your Arrival Information.
5.4 You must show due consideration for other parties to include bit not be limited to
refraining from abuses of the property and any abusive, offensive or rude behaviour to the
owner, us or any third party such as a neighbour.
6. Pets
6.1 You should check our web site to confirm if you are allowed to take your pet. If you are,
you must keep it under control at all times. All dogs must be on a lead when in communal
areas. At no time must your pet be left unsupervised in your property. In the event of animal
faeces being left at the property, there will be an automatic charge of £100.00 made to cover
cleaning costs.
7. Hot Tubs
7.1 Hot tubs are used at the entire risk of the guest and following the practices as described in
the arrival information provided by email to the guest.
7.2 Hot tubs are unreliable and mechanical failure can occur. Shoreline will do its best to
ensure that it is functioning correctly, but this cannot be guaranteed. Shoreline will not
provide any form of compensation should a hot tub not work at the time of arrival or at any
time during your stay. We will inform you ahead of your arrival if the hot tub is not in use at
that time and is unlikely to be repaired for your use.
8. Arrival and departure times
8.1 You will be able to have access to your cottage at 4.00 pm on the first day of your rental
period and you must vacate the property by 10.00 am on the last day of your rental period.
9. Cancellation
9.1 If you have to cancel your booking you must let us know in writing as soon as
possible. On receipt of such notice, we will use reasonable endeavours to re-let the
property. If we are successful, we will refund you your payments to date (or part if we are
only able to re-let the cottage for part of your rental period or have to give a discount to sell
it) less any booking fees and £100.00 per booking to cover our administration and re-
marketing costs. If we are not able to re-let the cottage, you will be liable to pay 100% of the
total price.
10. Insurance
10.1 We recommend that you take out insurance to protect you against any losses. Please
remember bad weather, sickness and any number of other circumstances could necessitate
your failing to take your holiday and we cannot refund any monies other than as specified
in clause 8 above.
11 Complaints
11.1 If you have any cause for complaint, you shall bring this to the attention of the local
Shoreline Cottages representative to allow them an opportunity to achieve a satisfactory
solution. In any event you should formally register your complaint at the time. On your
return from holiday, you should write to us within 14 days of your return detailing your
complaint. We cannot consider any complaints where you have not complied with the above
conditions.
12 Rights of entry
12.1 We reserve the right to enter into the cottage at reasonable times to inspect the cottage
and/or carry out any necessary repairs or maintenance.
13 Lost Property
13.1 We reserve the right to dispose of any property left in the cottage within 1 week of your
departure. In the event that you require us to return any items, a minimum of £10.00 plus
actual postage costs will be charged to cover postage, packaging and our own time costs in
returning the goods. The amount charged will depend upon the weight and type of delivery
required and will be subject to postal rates applicable at the time.
14 Liability
14.1 Our liability to you shall be limited to the price paid by you for booking the property.
14.2 Nothing in this clause 13 exclude our liability for death or personal injury caused by our
negligence.
14.3 Your personal belonging and vehicles together with their contents are left at the property
or any parking facility provided by us entirely at your own risk.
15 General
15.1 The contract between you and us is subject to English law.
15.2 If a court says that part of this Agreement is not enforceable in law the rest of the
Agreement shall still be enforceable.
15.3 Unless otherwise agreed by us, you cannot transfer your rights under these terms to
someone else.
SCTC 250327/1
