COVID-19 Question: What will happen to my booking if I test positive for COVID-19 or need to self-isolate?

If you have booked a holiday with us and can no longer travel as you have either tested positive for COVID-19 or need to self-isolate as a member of your household or support bubble has tested positive for COVID-19, we will be happy to postpone your holiday to a future date but we will not offer you a refund or a credit note.

As this will inevitably be a last minute cancellation and the probability of us reselling your holiday dates is unlikely, we will ask you to provide us with evidence of your positive COVID-19 test or evidence of your official government notification to self-isolate. We will then be able to take action and support your request to move your holiday.