Whitby Abbey - From the Pier

COVID-19 Question: What is your COVID-19 cleaning policy?

The safety of our guests and our staff is hugely important to us. We’ve always had very high standards at Shoreline but until Covid-19 is considered to be of minimal threat by the government and a normal life resumes, we are implementing some changes that will further reduce risk and allow you to enjoy your holiday with peace of mind. This policy has been agreed by our Health & Safety consultants using the government guidelines and guidance from various industry bodies.

Unlike many of our competitors, we not only market our owners’ properties but we also deal with all the day to day management of them. This includes all the cleaning and laundry which in turn means we are in complete control of what cleaning products and equipment are used. What’s more, our housekeeping team are fully trained and have set the bar high to deliver exceptional standards of cleanliness at each and every one of our holiday cottages.

What will change?

Additional hygiene measures will be undertaken by our housekeeping team. You may therefore have a delayed arrival time if our cleaning staff require more time to complete their work before your arrival. Please be patient with us – we want to keep everyone safe while still providing the best service we can.

At each changeover all hard surfaces such as light switches, door handles and electric sockets will be disinfected.

Remote controls will also be disinfected and placed in a sealed plastic bag ready for your use.

All kitchen cloths provided will be brand new.

All crockery, cutlery and cookware will be fully checked for cleanliness and re-washed if necessary.

As standard, all bathrooms will be thoroughly cleaned and disinfected but particular attention will be taken to items such as toothbrush holders.

Vacuum cleaner bags will be changed regularly.

Spray mops will replace all standard mops and the microfibre mop heads will be laundered after every clean.

All key safes and keys will be sanitised before every arrival.

All protective equipment will be disposed of in the property and never used twice.

We will be removing certain items from all of our holiday homes. Items include:

Kitchen condiments such as salt, pepper, vinegar, tea, coffee, sugar and milk.

We will no longer provide pump action hand wash. Instead, a large bottle of sanitiser, a sealed bar of soap and a pack of anti-bacterial wipes will be placed in the kitchen of each property.

All part-used toilet roll and kitchen roll will be removed after every holiday departure.

Bed throws, spare blankets and some decorative soft furnishings will be removed from our properties.

Our Housekeeping Manager will thoroughly check every property for compliance with all of the above prior to your arrival.

To view a copy of our Covid-19 Risk Assessment, please click here: General Coronavirus Risk Assessment