What happens if I need to cancel my booking?
You can cancel your booking but there may be substantial charges to do so. In the first instance, please refer to our Terms and Conditions and then contact us to inform us of your decision.
If you decide to proceed with the cancellation we ask that you put your request in writing. When received, we will then immediately commence remarketing the holiday that you’ve cancelled. The notice given and the time of year will both affect our ability to resell your holiday.
If we cannot resell it, you will be able to reinstate the holiday and use it yourself or for friends or family.
If we do sell the holiday, we will refund you minus the booking fee, any discount we had to offer to resell the holiday and the administration fee. Please note that if you have a balance to pay during this period, this must still be made because until the holiday is resold, it remains your responsibility.
If you have a question and would like to speak with us please call us on 01947 668 888, email us at firstname.lastname@example.org or send us a message via Live Chat.